The room had stunning views, but the elevators were not functional during my stay.

The stay at Sunway Lagoon Hotel was wonderful! The deluxe room had a large bay window offering stunning views of the city skyline. The bed was incredibly comfortable, and the amenities were perfect for relaxation. The location is unbeatable, just a short walk to Sunway Pyramid and Lagoon!

The pool area was smaller than expected.

pleasant stay but minor details could be improved

The location was incredibly convenient, just a short walk to shops and restaurants. The city view from our room added a lovely touch to our stay.

The overall appearance was nice at first glance.

Comfortable and spacious room with great amenities.

The bathroom floor was extremely slippery, resulting in a serious fall that left me with cuts and bruises. Despite requesting a first aid kit, the hotel staff showed minimal concern for my well-being afterward. It was disappointing to see such a lack of follow-up from the customer service team regarding the incident.

Can just recommend for a brief pause

Cozy room, friendly staff, the staff's attentiveness made my stay delightful as they ensured a smooth check-in and offered complimentary snacks during my arrival while the location is fantastic for easy access to shopping and dining options.

Couldn’t find a single fault.

Good family getaway but needs improvement

Had a great time. The staff were super friendly and helped us with everything! Especially Mr Fazraf, he went above and beyond with my kid's requests and it.

It wasn't cheap, but it was still acceptable considering the service.

i recently stayed at the hotel and was pleasantly surprised by the incredible views from my room and the spacious, comfy bed. everything about my city break felt vibrant and welcoming, especially the amazing staff who were genuinely attentive to our needs. being so close to sunway, we had easy access to all attractions, making our trip very enjoyable.

elevators were not functional

We had such a blast at the Waterventure play zone! My kids loved splashing around in the shallow pools and exploring the playground. The staff was incredibly friendly, especially Fazraf, who made our stay so special!

In my wife’s opinion, breakfast variety could use improvement.

Great Stay with Friendly Staff

During my stay, the staff went above and beyond to ensure I felt welcomed. The vibrant atmosphere made dining at the onsite restaurant a delight, with a variety of delicious options. I highly recommend enjoying the views of the lagoon while sipping your morning coffee!

the warm welcome and special chocolate for my son made our stay unforgettable

Exceptional service and cleanliness stood out!

Perfect spot for family fun

Spent a night here with my kids, and they loved the waterpark views! The mall connection was super convenient for snacks and shopping. The android phone in the room was a cool touch, even if I didn’t use it much. Breakfast options were decent, but I wish there was a bit more variety.